Average Shipping Time: Over the last 30 days, shipping within Australia has averaged between 7-9 business days.
Please note: Shipping carriers may occasionally experience delays due to public holidays, weather conditions, or other unforeseen events. While we aim for timely delivery, some factors are beyond our control.
For personalized items, the delivery process takes a bit longer. Here’s what to expect:
Once your order is dispatched, you will receive a tracking number via email. We use Australia Post or Sendle for shipping, depending on your location. Please note that tracking information may take a few days to update in the shipping carrier’s system, so rest assured your order is on its way even if the tracking details aren’t immediately available.
All orders go through a processing stage before they are shipped. This includes:
99% of orders leave our warehouse within 1-3 business days after payment. Please note that processing times are separate from shipping times. We do not process or ship orders on weekends or public holidays.
If you’ve ordered multiple items, they may be shipped separately as they could be sourced from different warehouses. Don’t worry if part of your order arrives before the rest—this is perfectly normal.
Although we strive to ensure timely delivery, there may be delays due to:
Unfortunately, we cannot guarantee delivery times if these external factors arise.
Please double-check your delivery details when placing an order. If you need to correct your address after ordering, contact us immediately. Once your order has shipped, we can no longer make changes, and any returned items due to an incorrect address will incur additional shipping fees.
Unfortunately, we are not responsible for lost or stolen parcels once the tracking shows the package has been delivered. We recommend using a secure mailbox or parcel collection point to avoid these issues. If your package is lost during transit, please contact your local post office with your tracking information.
If you haven’t received your order within 30 business days, feel free to contact us for assistance. We will investigate the delay and offer a solution, whether it be a reshipment or refund. We appreciate your patience and encourage you to reach out before leaving negative feedback or opening a dispute.
Currently, all returns must be sent to our warehouse in Canberra. If you need to return a product, please contact our support team at to initiate the process.
Thank you for shopping with Aussie Paws!
For any additional questions or information, feel free to contact us at
Aussie Paws reserves the right to update this policy at any time. Please check our website periodically for any changes.
